Offback Hair Return Policy

At Offback Hair customer satisfaction is our top priority. We are committed to providing premium-quality wigs and hair extensions, but we understand that sometimes a return may be necessary. Please review our return policy carefully.

Eligibility for Returns

1. Product Condition:
– All items must be unused, unaltered, and in their original packaging with all tags attached.
– Products that have been worn, styled, washed, cut, or dyed are not eligible for return.

2. Timeframe:
– Returns must be initiated within 7 days of receiving your order.

3. Final Sale Items:
– Custom orders, clearance items, and promotional products are non-refundable and non-exchangeable.

Return Process

1. Initiate a Return:
– Contact us at info.hair@offback.co.uk with your order number and reason for the return.
– Our customer service team will review your request and provide return authorization if eligible.

2. Return Shipping:
– Customers are responsible for the cost of return shipping.
– Please use a trackable shipping method to ensure safe delivery.

3. Inspection and Refunds:
– Once we receive your returned item, it will be inspected to ensure it meets our return policy criteria.
– Approved refunds will be processed within 7 business days, and the amount will be credited to your original payment method.

Exchanges
– Exchanges are accepted for eligible products. Please follow the same return process to initiate an exchange.

Damaged or Incorrect Items
– If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with photos of the product and packaging. We will work promptly to resolve the issue at no cost to you.

Contact Us
For questions or assistance with your return, please reach out to us at:
– Email : info.hair@offback.co.uk

Thank you for choosing Offback Hair! 

We appreciate your trust in our products and look forward to serving you.