Welcome to OFFBACK, your trusted source for premium hair and wigs. Please read these Terms and Conditions carefully, as they outline the terms governing your use of our website and services. By placing an order with us, you agree to these Terms and Conditions.
- Product or Service Details
We offer high-quality hair products, including wigs, extensions, closures, and frontals, available in various styles, textures, and lengths. Each product is designed to meet the highest standards of quality and durability.
- Pricing
All prices are displayed in GBP and are inclusive/exclusive of applicable taxes in the UK. Prices are subject to change without prior notice. For ongoing subscription services (if applicable), any price increases will be communicated at least 30 days in advance.
- Payment Terms
-Payment Methods: We accept [list accepted payment methods, e.g., credit/debit cards, PayPal, etc.
– Payment Due: Full payment is required at the time of purchase. Part payments are also accepted with the use any of our authorised instalment companies
Late Payments: Orders will not be processed until payment is completed. If payment is delayed, the order may be canceled.
- Delivery Details
– Delivery Options: Products are shipped via next-day signed and tracked delivery unless stated otherwise
-Delivery Timeframes: Orders are typically dispatched within 10-15 working days and delivered within 3-5 working days.
– Delivery Risks: We are not liable for any delays caused by shipping providers or lost packages.
– International Deliveries: Additional customs fees or import taxes may apply and are the responsibility of the customer.
- Termination
Either party may terminate the contract at any time:
– By the Customer: Customers may cancel their order before it has been dispatched.
– By the Company: We reserve the right to cancel orders in cases of suspected fraud, non-payment, or breach of these Terms and Conditions.
- Liability
– Loss or Damage During Delivery:We are not liable for goods lost or damaged during delivery.
– Product Defects:In the event of defective products, our liability is limited to the replacement of the product or a refund, at our discretion. We require a picture or video of the defected products to reach a conclusion.
- Cancellation and Renewal
– Cancellation Policy: Customers may cancel their order within 5 days of purchase for a full refund, provided the product is unused and in its original packaging.
– Renewal (if applicable): Subscriptions or ongoing services will renew automatically unless canceled in accordance with the terms provided at the time of purchase.
- Data Protection
We are committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018.
– Data Use: We collect, process, and store your personal data only for purposes related to your order, marketing (if consented), and legal compliance.
– Consent Renewal: Customers will be asked to renew their consent annually for data retention.
– Your Rights: You have the right to access, update, or delete your data at any time. For more details, please review our [Privacy Policy].
- Intellectual Property
All content, including product descriptions, images, logos, and trademarks, is the exclusive property of OFFBACK LTD. Customers are prohibited from copying, modifying, or using our intellectual property without written consent.
- Dispute Resolution
In the event of a dispute, we encourage you to contact us directly to resolve the issue amicably.
– Governing Law: These Terms and Conditions are governed by the laws of England and Wales.
– Dispute Resolution Process: If a resolution cannot be reached, disputes will be resolved through mediation or arbitration.
By placing an order with OFFBACK LTD, you acknowledge and agree to these Terms and Conditions. For further information, please contact us at info.hair@offback.co.uk.
Thank you for choosing OFFBACK LTD. We value your trust and look forward to serving you!